Contact Us

Our wines are only available for purchase within Canada at this time.

Our wines are shipped via ATS Healthcare in a temperature-controlled vehicle. This ensures your wines are protected in the heat and cold.

In extreme temperatures we will hold off on shipping to ensure your wine is undamaged in transit.

Shipping times may vary. Orders generally leave the winery within 1-2 days of purchase. Shipments within BC can take up to 48 hours. Shipments outside of BC can take up to 5 days. You will receive a tracking number so you can track your shipment.

If you wish to cancel or change a recently placed order, we will do everything possible to honour your request. However, once your order has been submitted to our fulfillment facility and is being processed or already shipped out, it cannot be cancelled or revised.

We stand by our products and are happy to exchange any cork-tainted Black Hills wine for a fresh bottle of the current vintage. The bottle in question must be returned in person or shipped back to the winery with a receipt or record of the purchase having come from Black Hills Estate Winery.
We do not incur the cost to ship any replacement bottles or corked wine bottles back to the winery. We understand that our patrons across the country may not easily be able to return the questionable bottle in person, but our policy is in place to uphold our product quality assurance by testing the product in question and allows us to responsibly serve and sell wine within the parameters of our liquor license.
Kindly contact us at [email protected] to process the return of a corked or flawed product. Please note we will only replace wine that has been purchased within five years of the current date.
We do not replace bottles purchased from any other liquor merchants within Canada or internationally. Please return to the merchant directly.

No, we do not allow pets on the property, aside from properly marked service animals.

Our kitchen is open May-September. Any guests who are seated for wine flights are encouraged to order snacks and lunch. We currently do not offer food-only bookings.

Yes! we are very family friendly. Please include the children in your booking numbers, so that we have room for everyone. Children must be seated at your table with you through the entire visit.

Wine Experiences are a separate purchase from a bottle of wine. Wine club members enjoy complimentary Portfolio wine flights for up to 6 people.

The cabanas are reserved for our Wine Club members. For more details on the perks of membership, click here.

We regularly accommodate groups of up to six guests. We will consider all large bookings, depending on group size and business levels. Please call or email us directly for a large booking (over six people, including children).

We do not allow any outside food in the Wine Experience Centre.

We do not host weddings.
We would love to consider your private or corporate event booking. Please call or email us directly for more information.

Yes we can. We have a marked handicapped spot directly in front of the wine shop as well as lots of wheelchair accessible tables on the patio and wheelchair accessible bathrooms.

Although walk-ins are welcome, based on availability, we highly recommend making a reservation.